Terms And Conditions
ORDERS AND DISPATCH
Orders can be placed via our website or via email to firstname.lastname@example.org If items are in stock we will endeavour to dispatch your order as soon as possible. Metro Melbourne can expect to receive stock within 2 weeks. Metro Sydney, Metro Queensland can expect goods within 3 weeks and Metro Perth and other parts of Australia can expect within 4 weeks.
Canvas + Sasson can arrange freight, however freight costs are the responsibility of the purchaser and will appear on your invoice when applicable. Freight is charged pro-rata. As a service to our clients we endeavour to keep freight rates at a reasonable and fair price. We cannot guarantee that we can provide freight to all non-Metro areas of Australia, in this case the freight will be the responsibility of the customer and any damages to goods are the responsibility of the purchaser. We recommend that when customers organise their own freight to use furniture carriers rather than couriers.
Please note that the price quoted for delivery is for one person, single level premises and drop off only. If you require any additional services please request at time of placing your order and we will endeavour to meet your need. Please note this will incur additional charges and may not be possible all instances.
Goods not in stock are backordered. This will be shown on your invoice and will not be charged. Backorders will be filled when stock becomes available. Payment will be required prior to dispatch. Freight is charged on backorders.
Cancellations will not be processed unless received in writing. Delivery of goods invoiced before a cancellation is received will not be credited.
Any orders that are cancelled once packed and ready for delivery will incur a 5% re-stocking and admin fee.
REFUNDS AND RETURN POLICY
Canvas + Sasson products come with guarantees that cannot be excluded under the Australian Consumer Law. For further information as to your rights under Australian Consumer Law, please visit the Australian Consumer Law website.
Canvas + Sasson will only make, and is only obligated to make, a refund in accordance with the Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.
Returns and Credits are only accepted if authorised by Canvas + Sasson, and are received in writing using our form available in PDF format on our website. Credit claims will only be accepted if notification is made within 7 days of receipt unless otherwise stated in these Terms and Conditions.
- Where your products are damaged in transit
Goods are checked before they leave our warehouse. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. If possible, please take a photo of the damage immediately following the delivery. Transit damage must be reported immediately. Once a customer signs and accepts delivery of items without notification of damage, goods are deemed to have been received in an acceptable condition.
Goods may only be returned by a carrier approved by Canvas + Sasson. A handling charge may apply on returned goods. Returns and credits will only be processed once goods and the associated form have been received by our warehouse.
Canvas + Sasson will not be responsible for damage caused in transit where a customer has used their own carrier
- Your goods have a manufacturers fault/flaw.
If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a full refund. A refund is not available if a replacement item is available.
- Goods damaged by you, natural wear and tear and Buyer’s Remorse:
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
Once goods have been dispatched from our warehouse you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased on the basis that you have changed your mind about the purchase of the goods. Once a customer has taken delivery of an item we will not accept the return of goods due to buyer’s remorse or change of mind.
As of 01/1/2016 all orders must be paid for prior to dispatch unless a prior agreement is in place. We accept cheque, direct deposit and credit card (MasterCard and Visa only).
For existing account holders, your account status will remain active, however please note the following: Our terms are strictly 30days from date of invoice. Overdue accounts will incur an interest charge of 2.5% calculated for the period the account is due until the date it is paid. Please note any accounts referred to our collection agency will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Any accounts with a history of late payments will be reverted back to a pro forma basis. You will remain on pro forma at the discretion of our accounts department.
All prices quoted are subject to GST. Prices are subject to change without notification.