Terms And Conditions
ORDERS & DISPATCH
Orders can be placed via our website or via email to firstname.lastname@example.org. If items are in stock we will endeavour to dispatch your order as soon as possible. Metro Melbourne can expect to receive stock within 2 weeks. Metro Sydney and Metro Queensland can expect goods within 3 weeks and Metro Perth and other parts of Australia can expect them within 4 weeks.
Canvas + Sasson can arrange freight, however, freight costs are the responsibility of the purchaser and will appear on your invoice when applicable. Freight is charged pro rata. As a service to our clients, we endeavour to keep freight rates at a reasonable and fair price. We cannot guarantee that we can provide freight to all non-Metro areas of Australia, in this case, the freight will be the responsibility of the customer and any damages to goods are the responsibility of the purchaser. We recommend that when customers organise their own freight to use furniture carriers rather than couriers.
Please note that the price quoted for delivery is for one person, single-level premises and drop-off only. If you require any additional services please request them at the time of placing your order and we will endeavour to meet your needs. Please note this will incur additional charges and may not be possible in all instances.
Goods not in stock are backordered. This will be shown on your invoice and will not be charged. Backorders will be filled when stock becomes available. Payment will be required prior to dispatch. Freight is charged on backorders.
Cancellations will not be processed unless received in writing. Delivery of goods invoiced before a cancellation is received will not be credited. Any orders that are cancelled once packed and ready for delivery will incur a 5% re-stocking and admin fee.
REFUNDS & RETURN POLICY
Canvas + Sasson products come with guarantees that cannot be excluded under the Australian Consumer Law. For further information as to your rights under Australian Consumer Law, please visit the Australian Consumer Law website.
Canvas + Sasson will only make, and is only obligated to make, a refund in accordance with the Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.
Returns and Credits are only accepted if authorised by Canvas + Sasson and are received in writing using our form available upon request. Credit claims will only be accepted if notification is made within 7 days of receipt unless otherwise stated in these Terms & Conditions.
Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision.
- Where your products are damaged in transit
- Goods are checked before they leave our warehouse. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. If possible, please take a photo of the damage immediately following the delivery. Transit damage must be reported immediately. Once a customer signs and accepts delivery of items without notification of damage, goods are deemed to have been received in an acceptable condition.
Goods may only be returned by a carrier approved by Canvas + Sasson. A handling charge may apply on goods returned. Returns and credits will only be processed once goods and the associated form has been received by our warehouse.
Canvas + Sasson will not be responsible for damage caused in transit where a customer has used their own carrier.
- Your goods have a manufacturer's fault/flaw
If you detect a manufacturer’s fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a full refund. A refund is not available if a replacement item is available.
- Goods damaged by you, natural wear and tear and Buyer’s Remorse
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
CHANGE OF MIND
Canvas + Sasson does not offer refunds for change of mind. Canvas + Sasson offers exchanges or a credit note if returned within 14 days of purchase/receiving your online order.
All sale items are final and cannot be exchanged or refunded. Any returned product/s must be in original condition accompanied by the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. Goods will be inspected upon return and a credit note or exchange will be issued for the original value of the product - excluding any return shipping costs. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount.
As of 01/1/2016, all orders must be paid for prior to dispatch unless a prior agreement is in place. We accept direct deposit and credit cards (MasterCard and Visa only).