ORDERS & DISPATCH

Orders can be placed via our website or by emailing sales@canvasandsasson.com.au.

If items are in stock and once the items are paid for, we will dispatch your order as soon as possible. Estimated delivery timeframes are as follows:

• Metro Melbourne: within 1 week
• Metro Sydney & Metro Queensland: within 2 weeks
• Metro Perth & other Australian locations: within 3 weeks

Delivery timeframes are estimates only and may vary depending on stock availability, freight schedules and location.

MINIMUM ORDER VALUE

Effective from 1 March 2026, all orders placed with Canvas + Sasson will require a minimum spend of $250 (+ GST). Order that do not meet the minimum spend, will incur a 15% surcharge, or they can be paused until you reach the minimum, however stock availability is not guaranteed to be protected.

This minimum order value has been introduced to help offset rising freight, handling and administrative costs, and to ensure we can continue to provide a high level of service, efficient order processing and reliable delivery across our wholesale network.

Orders that do not meet the minimum spend may be held, combined with future orders or declined at our discretion.

FREIGHT

Canvas + Sasson can arrange freight on your behalf; however, freight costs are the responsibility of the purchaser and will be added to your invoice where applicable. Freight is charged pro rata.

As a service to our clients, we endeavour to keep freight rates reasonable and fair. Please note that we cannot guarantee freight to all non-metro areas of Australia. In such cases, freight arrangements will be the responsibility of the customer, and any damage incurred during transit will also be the responsibility of the purchaser.

Where customers organise their own freight, we strongly recommend using specialist furniture carriers rather than couriers. Canvas + Sasson will not be responsible for damage incurred when a customer uses their own carrier.

Delivery pricing quoted is based on one-person delivery, single-level premises and drop-off only. If additional services are required (such as stairs, multiple people, or placement), these must be requested at the time of ordering and may incur additional charges. Additional services are subject to availability and cannot be guaranteed.

BACKORDERS

Items that are not currently in stock will be placed on backorder and clearly noted on your invoice. Backordered items will not be charged until stock becomes available.

Payment is required prior to dispatch of backordered items. Freight charges apply to all backorders.

CANCELLATIONS

Cancellations must be received in writing.

Orders invoiced or dispatched prior to receipt of a cancellation request cannot be credited. Orders cancelled once packed and ready for dispatch will incur a 5% restocking and administration fee.

REFUNDS & RETURNS POLICY

Canvas + Sasson products come with guarantees that cannot be excluded under the Australian Consumer Law. For further information regarding your rights, please visit the Australian Consumer Law website.

Returns and credits are only accepted if authorised by Canvas + Sasson and submitted in writing using our returns form (available upon request). Credit claims must be lodged within 7 days of receipt of goods, unless otherwise stated in these Terms & Conditions.

REFUND POLICY

Please choose carefully. We do not offer refunds or exchanges for change of mind or incorrect purchasing decisions.

Goods damaged in transit

All goods are checked prior to leaving our warehouse. Customers must inspect goods upon delivery and note any damage or faults on the delivery docket before signing. Where possible, photographs of any damage should be taken immediately.

Transit damage must be reported immediately. Once delivery has been signed for without notation of damage, goods are deemed to have been received in acceptable condition.

Goods may only be returned using a carrier approved by Canvas + Sasson. A handling charge may apply. Returns and credits will only be processed once goods and the completed returns form have been received at our warehouse.

Canvas + Sasson is not responsible for damage incurred when a customer uses their own freight carrier.

Manufacturer’s fault

If a manufacturer’s fault is identified, you must notify us within 7 days of receipt. A replacement will be offered where available. If a replacement is not available, a full refund will be provided. Refunds will not be issued where a replacement item is available.

Goods damaged by customer, wear and tear or buyer’s remorse

We do not accept returns for goods damaged by the customer (accidental or otherwise), or for damage caused by natural wear and tear after delivery.

CHANGE OF MIND

Canvas + Sasson does not offer refunds for change of mind.

Exchanges or credit notes may be offered if goods are returned within 14 days of purchase or receipt, subject to approval. All sale items are final and cannot be exchanged or refunded.

Returned items must be in original condition, accompanied by proof of purchase and original packaging. Goods will be inspected upon return. Credit notes or exchanges will be issued for the original product value only, excluding freight costs.

If an exchange is made for an item of lesser value, a credit note will be issued for the difference.

PAYMENT

As of 1 January 2016, all orders must be paid for prior to dispatch unless a prior agreement is in place.

Accepted payment methods include direct deposit and credit card (Visa and MasterCard only).

COMPANY EMAILS & MARKETING COMMUNICATIONS

By creating a Canvas + Sasson wholesale account, you agree to receive emails and communications from Canvas + Sasson.

While you may unsubscribe from marketing communications after receiving your first email, we strongly recommend remaining subscribed, as this channel is also used to communicate important company updates, product launches and policy changes